Terrible experience. I took my new engagement ring to get resized. Immediately, the next day a small stone fell out of it. I understand things happen so I took it back to get fixed. Again, I went to pick up the ring which they replaced the stone in and came to a ring that was basically destroyed. They handed me my ring with black all over it, with deep scratches in the baskets and a prong sideways and off the diamond. The sales person told me that they didn't do it and I could have done it by hitting it against something. I dropped off a perfect brand new ring and came to one worse than I left it! They are rude, unapologetic and blamed me for something they did. I made them fix it and after four days I picked it up with the prong still not the way it was. I had to talk to another jeweler who eventually did fix it. I will never come here for any merchandise again, I will hopefully have better luck at a different Jared.
My husband and I had a great experience! I had to get my ring cut off, I had originally gone just to get the ring cut off then have it repaired. They advised me to wait 2 weeks for the swelling to go down on my finger before getting it fixed and resized. When we went back in 2 weeks later, we talked to them about upgrading the diamond. After looking at multiple size diamonds (which they were extremely patient for my indecisiveness), I picked out a diamond and they repaired the ring and replaced everything in less than a week. I felt out business was valued, which is always something I am looking into. Thank you Jared team for all your help, I will absolutely recommend all my friends and family members to come see you guys!
Can't be trusted to resize a ring. Ruined my wedding band... Offered to replace it, but it's my wedding band! Management was apologetic but the gentleman who was trying to "fix" my band was pretty rude and said "your making a bigger deal out of this than it is"... Really? Bottom line is there are better places to buy your jewelry. They got it closer to its original shape and claimed it's the best that they could do. I'll be bringing it to a professional for whose best is perfection.
Horrible, horrible store, if you are not dressed up like a royal, you will be ignored. Even when you ask for help, you will get reply "don't you see I am busy, I am having chat with my associate". First time been here 2 years ago, looking for a wedding ring. Bring my money to other business. Stopped by today, service even worse. Worst jewelry store I have ever been to. I stood in the middle of that store for 15 minutes but noone even acknowledged my presence. I really want 'em get bankrupt.
I recommend everyone going here and asking for her. We will definitely be back!
We went to multiple stores looking for an engagement ring and when we went here we met Leanne and let me say our service was perfect. She helped us out and answered all our questions she wasn't pushy at all to get a sale and we had some small talk and laughs.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Algonquin, Illinois. Jared The Galleria Of Jewelry is located at 1504 Randall Rd., Space 14000, Algonquin, IL 60102, USA.
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