So, I took my van in after it started acting funny and the steering wheel was hard to turn and the transmission was struggling to shift. They said I needed new cooling lines to my transmission. They also added that my serpentine belt fell off so they put that back on, they stated that they didn't know why it fell off. $300 dollars later I took the car home and 2 days later, the belt came off again. So we towed it back up there so they could look at it again. They then called and said I had major leaks (oil and power steering fluid) they tell me $700 to fix those and that it has other things wrong with it. I tell them not to fix it because I can't afford it. And when I get there they charge me $25 for looking at it.
So, now you know the story and here is my problem. They NEVER told me I had any leaks until after I shelled out $300 for the first repair. They KNEW that it wasn't going to fix my problems because I had a leak SPRAYING out everytime I turned my wheel. There is ABSOLUTELY NO way they didn't see those leaks which existed when they had the car the first time. They fixed the one problem that would make the car drive for a short time and then when it died (which i firmly believe they knew it would quickly) they only then told me i had so many other issues. They told me on the second trip that the belt was falling off because of the leaks. If the belt fell off on the first trip as well, then wouldnt you think it was leaking then too? If i bring my car to you to look at, then i would think looking for leaks is one of the first things you do, right? Then to charge me $25 to look at my car the second time when it should have been looked at the first time I brought it in, was insulting. This is the second time they have done something like this in the 18 months I have used them. They are close by and seem very nice, however, I believe I was taken advantage of on 2 occasion because I'm a bit timid and I'm a woman. I would highly recommend that you do not go here. I know they have good reviews, i just think they caused me to pay out 300 bucks for a repair when they knew the car needed so much more. Either it's dishonest or someone didn't do their job when looking at my car and missed 2 oil leaks, a SPRAYING power steering leak, and numerous other things they told me were wrong on the second visit.
One of the very best places to get your vehicle serviced. Excellent mechanics and service.
I depend on this shop to keep my cars running a long time. The owner cares about the work they do and takes a lot of pride in his shop. I'd recommend Mastertek to anyone.
I did end up taking the car to get fixed somewhere else. Mastertek quoted my 700 more to fix some of the leaks and I got it done for just shy of 500. BUYER BEWARE!!
I pulled into Mastertek as they were getting ready to close. I had a terrible sound coming from my car. I thought it was a flat tire, but it was my front brake. They took the time to find out what the problem was and made certain I got a ride home. The next day my car was repaired at a reasonable price. Great crew. Very professional. I'll definitely remember this shop in the future. Thank you.
Mastertek has always done amazing by my family. Dave, the owner, is extremely knowledgeable and friendly. His entire staff has worked on our cars and we've had no problems. The car is always repaired correctly and quickly. I won't take our cars anywhere else! I highly recommend!
Mastertek Auto Repair is a US Car Repair based in Algonquin, Illinois. Mastertek Auto Repair is located at 10216 S Illinois Rte 31, Algonquin, IL 60102, USA.
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